Dynamic Customer Service

Ensure customer service personnel in physical stores are reacting to live, real-world events in real time.
Pains

• Very difficult for store personnel to monitor data from multiple systems while on the store floor

• Customers continually in action – impossible to watch everyone and respond appropriately

• Revenue per customer not maximized and customer satisfaction impacted

• External data sources not taken into account in real time store operations

Solution

Application tracks customers entering store and monitors behavior including dwell times in particular locations. Using visual recognition, data about past purchases is provided to store personnel who can intelligently assist the sales process. Use additional real-time data to deliver campaigns to shoppers’ mobile devices.

Relevant Industries

Retail

Education

Government

Entertainment

Accommodation and Food Services

VANTIQ Example

A Brazil-based pilot is currently being implemented and running for one of the world’s largest restaurant management enterprises. The VANTIQ application analyses customer-related data such as feedback, amount of food in the restaurant, orders, number of customers, and many other contingencies that may affect customer behavior such as weather. This enables the enterprise to have real-time feedback about food requirements and satisfaction.

The VANTIQ application also has an integrated proprietary AI system that predicts customer traffic for day-of and future dates for supply chain planning. The AI interface can also manage the kitchen, food production, and real-time customer feedback.

With VANTIQ, this application was built in 6 days with the ability to add and/or update with a distributed logic to each restaurant. Overall, this results in less waste, reduced workload of employees, improved customer satisfaction, and improved predictions and management for supply chains.

Dynamic Use Case Image

Featured Resources
White Paper
VANTIQ - Enabling the Digital Enterprise
Read the vision of Marty Sprinzen, CEO of VANTIQ, on how VANTIQ truly enables the real-time digital enterprise.
New Gartner Report - Free!
Innovation Insight for Event Thinking
Read Gartner’s latest report on the event-driven application revolution PLUS new product tour videos, VANTIQ FAQ, and interview with VANTIQ co-founders Marty & Paul.
Demo Video
Real-Time Application Overview and VANTIQ Demo
A detailed overview of why real-time, event-driven applications are required to truly transform your business operations. Includes a demo of how to rapidly build and deploy one.

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