NTT ExC needed to modernize internal HR services —without requiring rip-and-replace implementations. As hybrid workforces expanded and employee expectations evolved, traditional HR models became bottlenecks.
- Manual inquiry handling – thousands of hours spent on repetitive questions like policies, benefits and PTO
- Disconnected systems – fragmented data across siloed HR platforms
- Scalability constraints – tools struggled to keep up with dynamic policies and workforce shifts
- Security and compliance risks – ensuring data privacy while using generative AI
Legacy systems were too slow, brittle and disconnected to support modern, adaptive HR.
