STP Tower Case Study

Real-Time Tracking System
for Field Service Workers

STP Tower built a real-time tracking system for field service workers as they roll out fiber-optic cable across Jakarta.

With VANTIQ, STP Tower was able to develop a real-time contractor tracking system to help reduce the time to access each worksite, ensure timelines are met, and allow for a faster monetization of installs.

Able to detect small problems before they become major issues

Reduced labor cost via efficient work monitoring and management

Enhanced client experience with high-performance fiberoptic cable network

The
Challenge

Every global telecommunications company is familiar with the process of rolling out fiber-optic cable to service its customers. In this labor-intensive process, contractors need to manually input data for the project every step of the way including the location of the worksite, project progress, and more. When a problem arises, data needs to be recorded and manually sent back to headquarters for analysis to be done and a solution provided before any work can resume. The completion date is then inevitably pushed back, meaning loss of revenue for the company and a lapse in service for customers.

STP Tower is one of the leading independent tower companies in Indonesia in terms of the number of telecommunication towers. The company operates assets in all 34 provinces of Indonesia, with 84% of the tower sites being located in Java and Sumatra, the two islands with the highest population density in Indonesia. STP Tower realized its challenges of a complex installation process and the need for an application that can record and analyze project data in real-time and turned to Vantiq to solve them.

"We needed real-time feedback of problems faced on-site, and for the data to be analyzed on the spot so that we could move forward quickly, Vantiq was able to do exactly that."

- Paul Ooi, Business Development Director | STP Tower, Jakarta

The
Solution

To reduce the complexity of the entire system, Vantiq's real-time event-driven application development platform was chosen by STP Tower to build its real-time tracking system for field service workers. The Vantiq Platform is uniquely qualified for this project because it enabled STP Tower to develop its system in record time with the following attributes:

Real Time Technology to Enable a Fast Reaction to Problems

When a problem arises at a worksite, the field service worker is now able to quickly and easily input data directly into the system, with headquarters being alerted immediately. By using real-time technology, streaming data is fed directly into the Vantiq platform, where analysis can be done concurrently with operations in the field and appropriate action can be taken when necessary. This led to field service workers spending less time waiting for instructions and more time getting the job done.

Human-Machine Collaboration to Simplify Workflows

One of the biggest challenges facing STP was the constant battle between field service workers and manual data input tasks slowing down more important work. With Vantiq, STP was able to incorporate powerful human-machine collaboration tools directly into its system and subsequent workflows. Instead of having to manually input everything, technologies such as geolocation can now be utilized to automate away some of the labor, making the task less arduous. Intuitive, real-time interfaces make data input tasks that can't be automated faster and easier than ever.

Low-Code Platform Enables Lightning Fast App Development

STP knew that developing a real-time event-driven field service application was no small task and would require either a very large development team or some way to cut down on development hours. Luckily, Vantiq's low-code development tools combined with drag-and-drop interfaces allowed STP to develop their application in record time and provides them the flexibility to evolve the application as business requirements change.

"With Vantiq, we derived a way to track our contactors in real-time and exponentially increased our efficiency."

- Paul Ooi, Business Development Director | STP Tower, Jakarta

The
Result

Real-Time Tracking Across Multi-Step Processes

With Vantiq, STP tower was able to optimize the ability for real-time status updates and human-machine collaboration to run seamlessly across their multi-step cable installation process. Tasks and important business events no longer get lost in transmission, making the entire operation run more smoothly.

Increased Performance and Work Efficiency

After the implementation of the real-time system, STP Tower is now able to track contractors much more efficiently, taking feedback in real time from worksites and using that information to optimize their processes. Gone are the days of manually recording data points and then waiting for headquarters to analyze and provide next steps; all of this now happens at the speed of real time.

Accelerated Utilization of the Fiber Network

By shortening the cable rollout process, STP Tower can now complete the installation of their fiber network much more quickly; leading to an increase in customer satisfaction and a decrease in overhead costs as multiple different generations of technologies no longer need to be kept up to date.

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Real-Time Tracking System for Field Service Workers

Real-Time Tracking Across Multi-Step Processes

Increased Performance and Work Efficiency

Accelerated Utilization of the Fiber Network

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Real-Time Tracking System
for Field Service Workers

Speak with a
solution expert

Schedule a
platform demo

Join our
community