Director of Professional Services, Customer Success (China)

Website Vantiq VANTIQ

High-productivity application development platform for real-time, event-driven collaborative systems

Job Description

  • Reports to VP, Customer Success and matrixed into China General Manager and team

Critical for success are:

  • Your love of consulting and building solutions for customers
  • Your entrepreneurship spirit, your independent and creative thinking
  • Your broad and deep experience with customers and consulting in general
  • Your ability to communicate at executive level
  • Your experience with Project Management and project cycle


Key Responsibilities:

  • Works closely with our sales team in China to understand and define client’s key business drivers and requirements
  • Propose software solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal
  • Understand and demonstrate solutions to clients at onsite POC and Pilots and articulate the business benefits they offer
  • Create Professional Services (PS) SOWs, project plans, scoping documents, which include all implementation, installation and any on-going support costs associated with the PS engagement
  • Actively research and understand the marketplace to ensure proposals are competitive, add value and create unique selling points
  • Support sales teams throughout the contract lifecycle including at client review meetings and identifying opportunities to upsell into existing accounts
  • Build and manage a team of professional services and Customer Success consultants to drive customer success and build a strong revenue stream.
  • Ensure that projects are scoped, delivered on time, on budget, on scope, on quality.
  • Provide management KPIs and forecasts to effectively manage and review the PS business



  • Fluent in Chinese (Mandarin) and English.
  • Previous experience as a Director of Professional Services in a highly technical field
  • Experience building and managing a high caliber professional services organization
  • Demonstrate experience and a clear understanding of the KPIs associated with managing a well-organized PS business
  • Strong interpersonal, written and oral communication skills including the ability to confidently present sales proposals
  • Strong business and administration skills
  • Ability to work effectively as part of a team with shared objectives
  • Previous experience of software solution design and broad understanding of technology
  • Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives


Job Type: Full-time

A Plus:

  • Experience with Internet of Things (IoT) technologies and products.
  • Application integration with ERP, EAI, CRM vendor products



VANTIQ’s goal is to provide the best technology platform for enterprises to digitize their business while keeping humans in charge.

The VANTIQ application platform-as-a-service enables users to develop, deploy and run real-time enterprise applications driven by data streams from IoT, connected products, social, enterprise systems of record and people. All applications created with VANTIQ are event-driven, allowing businesses to respond in real-time to any business event.

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VANTIQ in Plain English

Still not crystal clear on what VANTIQ is? Read our non-technical description HERE

Featured Resources
White Paper
VANTIQ - Enabling the Digital Enterprise
Read the vision of Marty Sprinzen, CEO of VANTIQ, on how VANTIQ truly enables the real-time digital enterprise.
New Gartner Report - Free!
Innovation Insight for Event Thinking
Read Gartner’s latest report on the event-driven application revolution PLUS new product tour videos, VANTIQ FAQ, and interview with VANTIQ co-founders Marty & Paul.
Demo Video
Real-Time Application Overview and VANTIQ Demo
A detailed overview of why real-time, event-driven applications are required to truly transform your business operations. Includes a demo of how to rapidly build and deploy one.

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