Director of Professional Services, Customer Success (China)

Website Vantiq VANTIQ

High-productivity application development platform for real-time, event-driven collaborative systems

Job Description

  • Reports to VP, Customer Success and matrixed into China General Manager and team

Critical for success are:

  • Your love of consulting and building solutions for customers
  • Your entrepreneurship spirit, your independent and creative thinking
  • Your broad and deep experience with customers and consulting in general
  • Your ability to communicate at executive level
  • Your experience with Project Management and project cycle

 

Key Responsibilities:

  • Works closely with our sales team in China to understand and define client’s key business drivers and requirements
  • Propose software solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal
  • Understand and demonstrate solutions to clients at onsite POC and Pilots and articulate the business benefits they offer
  • Create Professional Services (PS) SOWs, project plans, scoping documents, which include all implementation, installation and any on-going support costs associated with the PS engagement
  • Actively research and understand the marketplace to ensure proposals are competitive, add value and create unique selling points
  • Support sales teams throughout the contract lifecycle including at client review meetings and identifying opportunities to upsell into existing accounts
  • Build and manage a team of professional services and Customer Success consultants to drive customer success and build a strong revenue stream.
  • Ensure that projects are scoped, delivered on time, on budget, on scope, on quality.
  • Provide management KPIs and forecasts to effectively manage and review the PS business

 

Qualifications/Experience:

  • Fluent in Chinese (Mandarin) and English.
  • Previous experience as a Director of Professional Services in a highly technical field
  • Experience building and managing a high caliber professional services organization
  • Demonstrate experience and a clear understanding of the KPIs associated with managing a well-organized PS business
  • Strong interpersonal, written and oral communication skills including the ability to confidently present sales proposals
  • Strong business and administration skills
  • Ability to work effectively as part of a team with shared objectives
  • Previous experience of software solution design and broad understanding of technology
  • Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives

 

Job Type: Full-time

A Plus:

  • Experience with Internet of Things (IoT) technologies and products.
  • Application integration with ERP, EAI, CRM vendor products

 

About VANTIQ:

VANTIQ’s goal is to provide the best technology platform for enterprises to digitize their business while keeping humans in charge.

The VANTIQ application platform-as-a-service enables users to develop, deploy and run real-time enterprise applications driven by data streams from IoT, connected products, social, enterprise systems of record and people. All applications created with VANTIQ are event-driven, allowing businesses to respond in real-time to any business event.

To apply for this job email your details to lgrange@vantiq.com

VANTIQ in Plain English

Still not crystal clear on what VANTIQ is? Read our non-technical description HERE

Featured Resources
White Paper
VANTIQ - Enabling the Digital Enterprise
Read the vision of Marty Sprinzen, CEO of VANTIQ, on how VANTIQ truly enables the real-time digital enterprise.
New Gartner Report - Free!
Innovation Insight for Event Thinking
Read Gartner’s latest report on the event-driven application revolution PLUS new product tour videos, VANTIQ FAQ, and interview with VANTIQ co-founders Marty & Paul.
Demo Video
Real-Time Application Overview and VANTIQ Demo
A detailed overview of why real-time, event-driven applications are required to truly transform your business operations. Includes a demo of how to rapidly build and deploy one.

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