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Virtual Queuing in Smart Spaces: Make Standing in Lines Disappear Forever

Use Case/Industry Specific

Every year, Americans spend approximately 37 billion hours waiting in line – that’s a lot of wasted time, and for companies, it means lost business as well. Additionally, long lines can damage a company’s reputation and result in lower customer satisfaction ratings and weakened customer loyalty. The pandemic has further exacerbated the situation, as people are more concerned about personal space and protecting their health, and companies struggle with staffing shortages and supply chain issues.

The bottom line is that forcing customers to wait in line is bad for business. Imagine then the “what if’s” where technology advancements can lend to the creation of smart spaces and make standing in lines disappear forever.

What if people never had to line up at the pharmacy, bank, supermarket, department store, DMV, or anywhere else?

What if people could use their time to be more productive rather than stand in line, and then get notified when their turn is approaching?

What if you could immediately welcome visitors to your smart space and remove long queues that might steer them away?

Companies need new and sustainable ways to adhere to changing regulations and customer expectations, manage the number of people in their place of business, and limit exposure risk for employees. They need technology solutions so that their customers can stay informed and be safe.

Solutions like Vantiq’s virtual queuing technology can provide companies with the tools needed to eliminate lines as people wait to be attended. With Vantiq’s Smart Retail Framework, organizations can build and deploy next-generation applications that enable them to improve operational efficiencies and the customer experience with virtual queuing. How? Through the power of real-time technology, the Vantiq agile development platform powers solutions to provide people with their virtual number and waiting times, and then informs them when it’s time for them to move and be attended.

Solution benefits include:

  • Provides a convenient waiting experience for customers
  • Allows for adherence to physical distancing guidelines
  • Enables customers to search for real-time wait times at multiple locations

In addition, the application offers easy installation with the Vantiq Accelerator, and is configurable to the business location and occupancy parameters.

Watch our video to learn more about how real-time technology can ensure a safe and seamless experience for your customers.

Want to know more how Vantiq’s agile, low code development platform is integrating data from IoT devices, enterprise systems, cameras and more to create real-time situational awareness? Contact us to learn more.


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