Dynamic Customer Service

Ensure customer service personnel in physical stores are reacting to live, real-world events in real time.

• Very difficult for store personnel to monitor data from multiple systems while on the store floor

• Customers continually in action – impossible to watch everyone and respond appropriately

• Revenue per customer not maximized and customer satisfaction impacted

• External data sources not taken into account in real time store operations


Application tracks customers entering store and monitors behavior including dwell times in particular locations. Using visual recognition, data about past purchases is provided to store personnel who can intelligently assist the sales process. Use additional real-time data to deliver campaigns to shoppers’ mobile devices.

Relevant Industries

• Retail

• Education

• Government

• Entertainment

• Accommodation and Food Services

Vantiq Example

VANTIQ POC for large Japanese retailer enables the real-time personalized response of sales agents to constantly changing situations in the stores and store locations (mall). This also uses real time data from camera visual recognition systems and weather information to enable the stores to adjust electronic adverts to appeal to the profile of people entering a mall as well as current environmental conditions to predict foot traffic into the store.

Sample VANTIQ Customer Use Cases
Field Service Management
Identify appropriate field service personnel, assign to task, and execute efficiently.
Supply Chain
Provide real-time insight and control over a highly-distributed supply chain.
Real-Time Fleet
Assigning appropriate vehicle to most efficiently respond to a situation.
Compliance, Safety,
and Security
Ensures security and compliance with plans, rules, regulations, laws, and standards.
Smart manufacturing systems enable dramatically improved quality levels and increased flexibility of manufacturing processes – especially those including a human component.
Health Systems
Sense status of health monitoring equipment and respond appropriately in real-time.
Monitoring + Response
Sense status of environment monitoring equipment and respond appropriately in real-time.
Customer Service
Ensure customer service personnel are reacting to real-world events in real time.
Enabling individual systems – as well as the system of systems across a smart city – to act and react in real time.
Featured Resources
Data Sheet
VANTIQ Application Platform Data Sheet
High-level technical overview of the VANTIQ Platform for building real-time, event-driven applications.
New Gartner Report - Free!
Innovation Insight for Event Thinking
Read Gartner’s latest report on the event-driven application revolution PLUS new product tour videos, VANTIQ FAQ, and interview with VANTIQ co-founders Marty & Paul.
White Paper
Distribution + Federation in Real-time Applications
This paper describes the distributed nature of real-time business applications and the reasons why they must must be distributed across the cloud, on-premise and the network edge.

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