Real-Time Field Service

Identify appropriate field service personnel, assign to task, and execute efficiently based on dynamic state of equipment being serviced.
Pains

• Worker cannot be located in real time

• Best worker to complete the task is not assigned

• Task changes while worker is being assigned or en-route

• Worker not provided with appropriate information given dynamic nature of situation

• Unexpected parts or tools are required to solve the problem

• Subject matter expert is not available, via phone, to assist in problem solving

• Transportation breakdown requires dynamic reassignment of service call

Solution

Application dynamically locates and assigns best worker based on location, experience, and equipment. Worker is actively tracked to destination to ensure timely response. As work is being completed, appropriate actions are being guided by collaborative system that may include the real-time status of the equipment while it is being serviced, augmented reality, communication with subject matter experts, continuous online service information updates, and the shipping and tracking of any additional parts.

Relevant Industries

• Utilities

• Construction

• Energy

• Health Care

• Mining

• Real-Estate

• any organization that has to maintain widely-distributed equipment or machines.

Vantiq Example

VANTIQ client GongKong provides real-time service to HVAC units of leading American manufacturer across China with VANTIQ application. Similar application created with VANTIQ by large US systems integrator to enable country-wide service of one of the world’s largest telecommunications equipment providers across the US.

Progress of work is continually monitored by event tracking environment and immediate feedback ensures a timely and complete solution. VANTIQ quickly assigns a person with the right skills and immediately provides human collaboration when there is any doubt of the best match. In a large country with a huge population the assignment and tracking of all resources is critical. The field service person focuses on the solution while VANTIQ enables all of the logistics in real time.

More VANTIQ Customer Use Cases
Real-Time
Field Service
Identify appropriate field service personnel, assign to task, and execute efficiently.
Supply Chain
Control
Provide real-time insight and control over a highly-distributed supply chain.
Real-Time Fleet
Management
Assigning appropriate vehicle to most efficiently respond to a situation.
Compliance, Safety,
and Security
Ensures security and compliance with plans, rules, regulations, laws, and standards.
Smart
Manufacturing
Smart manufacturing systems enable dramatically improved quality levels and increased flexibility of manufacturing processes – especially those including a human component.
Human Health
Monitoring + Response
Sense status of health monitoring equipment and respond appropriately in real-time.
Environmental
Monitoring + Response
Sense status of environment monitoring equipment and respond appropriately in real-time.
Real-Time Customer
Service Personalization
Ensure customer service personnel are reacting to real-world events in real time.
Smart
Cities
Enabling individual systems – as well as the system of systems across a smart city – to act and react in real time.

Data Sheet VANTIQ Application Platform Data Sheet

VANTIQ enables software applications to be rapidly built using modern digital technologies augmented with business logic.

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White Paper Real-time Collaborative Systems


This white paper describes systems that enable a new paradigm of realtime collaboration amongst systems and people. We refer to these systems as Smart Systems.

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White Paper Distribution + Federation in Real-time Applications

This paper describes the distributed nature of real-time business applications and the reasons why they must must be distributed across the cloud, on-premise and the network edge.

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